ارزیابی کیفیت خدمات کتابخانه‌های دانشگاه علوم پزشکی همدان با استفاده از ابزار Libqual

Introduction: Medical libraries as centers of provision and dissemination of technical information are important for the medical society. This study aimed to measure the quality of services rendered by libraries affiliated to Hamedan University of Medical Sciences to provide the knowledge of gap between the users' expectations and the level of provided services. Methods: The survey was conducted using the standard Libqual questionnaire. The analysis was performed through non-parametric mann-whitney and kruskal–wallis test using the statistical software of SPSS16. The statistical society in this survey included students, teachers and employees (n=7000). The statistical sample based on Morgan table showed to be 400 people. Results: In the dimension of information control, the greatest gap of adequacy affect was observed in the libraries of pharmacy (-0.933), and nursing colleges, (-0.132) central library (-0.43) and the hospital library (-0.362). The greatest gap of the priority affect was found in the library of pharmacy college (-2.18). It was found that the libraries lacked the suitable spaces for their clients' study and the greatest gap of priority affect was observed in the central library (-0.102), dental college library (-1.22), and the library of pharmacy college (-1.42). The maximum depth of priority gap has been in the libraries of pharmacy (-2.35), dental (-3.49) and nursing colleges (-2.31). Conclusion: In the “service affect” dimension the hospital and central libraries have the greatest adequacy gap and in the priority gap, dental (-3.20), and nursing (-2.21) colleges libraries and the central library (-2.37) showed the greatest depth of gap.